Contact and player support

Contact the operator

Email [email protected] or write to Ganbate’s operator at the address below. If you already have a case number, include it so Support can find your earlier message.

Account and player concerns

If you lose access or think someone else used your account, include your player name and a description of what happened. For an incident at a table, include the room or hand reference and approximate time if you know them. Keep passwords, one-time codes and payment details out of your message.

The game’s account settings include Account Pause for taking a break and account closure for leaving the service. If you cannot reach those controls, email the operator.

Privacy requests

Tell Support what information or account your request concerns and whether you want access, a copy, a correction or deletion. Support may need to verify that the information belongs to you. The Privacy Policy explains your choices and how game records are handled.

Purchase and refund questions

Include the date, payment provider and receipt or transaction reference if available. The Coin Purchase Terms explain how refunds affect coins and bonus chips.