Community Guidelines

Last updated: August 2, 2026

Ganbate is a free-to-play social casino. Coins are play money. Chat is where the community actually lives, and it is the one part of Ganbate written by players rather than by us.

These Guidelines say what you may and may not post, what we will do about it, and how to reach us. They are part of our Terms of Service. Breaking them can cost you your account and every Coin in it.

Read them once. We enforce them.

Definitions

These two terms mean the same thing in every Ganbate document, and are reproduced word for word in each of them.

"Coins" are the virtual, in-game currency used to place in-game bets and to buy cosmetic items inside Ganbate. Coins are not money and are not your property. We grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to use Coins inside the Service, for entertainment, for as long as we choose to offer them. Coins have no cash value. They cannot be withdrawn, cashed out, redeemed, transferred between players, gifted, sold, or traded. There are no prizes of monetary value.

"Account" is the single Ganbate account you register with an email address, a username, and a password, and through which you use the Service. One person may hold one Account. An Account is personal to you: it may not be shared, sold, rented, gifted, traded, or used by anyone else.

1. Where these Guidelines apply

1.1 These Guidelines cover everything you write or display on Ganbate, including:

messages in the global chat room and in any game chat room;
your username, as shown next to your messages;
your chat flair and any other cosmetic you equip;
messages you send us in support chat or through the contact form.

1.2 They apply to everyone who uses ganbate.io, all the time. There is no "just joking" exception and no "it's the internet" exception.

2. Chat is public. Assume everyone can read it.

2.1 Anyone can read chat, including people who are not logged in. Chat messages are served publicly. You do not need an account, and you do not need to be a player, to read what you post. Treat every message as if it were posted on the open web, because effectively it is.

2.2 Your messages are tied to your username. Every message shows the username on your account and your equipped chat flair.

2.3 Messages are not private, and they are not quickly gone. Chat now ages out: a daily job deletes messages older than 12 months — a real deletion, not a flag on a row we keep anyway. Until then, a message stays in our database until a moderator removes it, or until the account that posted it is erased (see 2.4). Twelve months is a long time: treat what you post as public and long-lived, because it is.

2.4 You cannot take a message back yourself. There is no edit button and no delete-your-own-message button. Removing a message is a moderator action — if you want something you posted taken down, email [email protected] and ask us.

Deleting your account is not a quick way to do it either. Your messages are attached to your account record and are removed with it when it is erased — but erasure is not instant: account deletion runs through a 30-day grace period first. The automatic purge behind it works, and our Privacy Policy 9.3.4 records what was once wrong with it and how we know it runs today. That Policy is the document that tells you what is erased and when. Until the record actually goes, what you wrote is still there.

So the only reliable version of this rule is the boring one: think before you post it, rather than after. And if you want something gone, ask us — do not assume deleting your account will do it for you.

2.5 When we remove a message, we keep an internal record of it. The message leaves the feed; the row stays, flagged deleted, so that moderation decisions can be reviewed if you dispute one. That row is not exempt from 2.3's sweep — it ages out with the rest of chat at 12 months. The record of a mute and the reason behind it is separate: no job ages it out, it lives for as long as the account it belongs to does, and it goes with it when the account is erased.

2.6 Never post anything in chat you would not want a stranger, an employer, or a family member to read. Do not post your real name, address, phone number, email, workplace, school, financial details, or anything else that identifies you. Do not post them for anyone else either (see clause 5.6).

2.7 To post, you need an account. To read, you do not.

3. You must be 18 or older

3.1 Ganbate is for adults. You must be 18 or over to use Ganbate — to hold an Account, to post in chat, or to buy Coins.

3.2 If we believe an account is held by someone under 18, we will terminate it. If you believe a player in chat is a minor, tell us at [email protected].

3.3 Do not ask another player their age, and do not press anyone for personal details. If someone tells you they are under 18, do not engage with them — report it to us instead.

4. Be civil

4.1 Disagree, tilt, complain about your luck, celebrate a win. That is all fine.

4.2 Do not make it personal. Do not follow someone around chat. Do not pile on. Do not start fights and then act surprised.

4.3 Chat is a shared room, not your room. If your posts are consistently making the room worse for everyone else, we will remove you from it, even if no single message crosses a hard line.

5. Zero tolerance

The following gets your messages removed and your account actioned immediately. There is no warning tier and we do not debate intent.

5.1 Hate speech and slurs. Any slur or hateful, degrading, or dehumanising content targeting a person or group based on race, ethnicity, national origin, immigration status, religion, caste, sex, gender, gender identity, sexual orientation, disability, or serious disease. This includes slurs used "ironically", slurs aimed at yourself or your friends, slurs with letters swapped out, slurs spelled with spaces or symbols, and slurs in your username or flair. A slur is a slur. It does not matter who you meant it for.

5.2 Harassment. Targeted abuse, insults, stalking, sexual harassment, unwanted repeated contact, or coordinated pile-ons.

5.3 Threats and violence. Threats of violence against anyone, wishing harm on anyone, glorifying violence, or promoting violent extremism or terrorism.

5.4 Self-harm and suicide. Do not encourage, instruct, or goad anyone toward self-harm or suicide. If you are struggling, please talk to someone qualified — not to a casino chat room.

5.5 Sexual content. No pornographic, sexually explicit, or sexually suggestive content. No sexual advances toward other players. Any sexual content involving minors will result in immediate termination and will be reported to the appropriate authorities.

5.6 Doxxing. Do not post anyone else's personal information — real name, address, phone number, email, workplace, school, photos, ID documents, IP address, or financial or account details. Do not threaten to. Do not ask others to dig it up.

5.7 Illegal content. Nothing that is illegal or that solicits, facilitates, or advertises illegal activity.

6. Coins and accounts are not for sale. This is an instant ban.

Read this section carefully. It is the rule we enforce hardest.

6.1 Coins have no cash value. They cannot be withdrawn, cashed out, redeemed, transferred between players, gifted, sold, or traded. There are no prizes of monetary value. There is no mechanism anywhere on Ganbate to send, gift, tip, trade, or pay out Coins, and we will never build one. Money flows in only. Coins can be spent inside Ganbate — on bets, and on cosmetics — and spending them is where they end.

6.2 Therefore, the following are banned outright, and doing any of them is grounds for immediate and permanent account termination, with all Coins forfeited:

offering to buy or sell Coins, for money, crypto, gift cards, goods, services, or anything else;
offering to buy, sell, rent, share, or transfer a Ganbate account;
arranging, brokering, advertising, or asking about any such exchange, on Ganbate or anywhere else;
chip-dumping or collusion in poker — deliberately losing chips to another player, or coordinating with another player against the table, in order to move Coins between accounts;
using more than one account, or playing on someone else's account, in order to move Coins around;
any other scheme whose purpose or effect is to give Coins a cash value or move them between people.

6.3 We do not care whether the exchange actually happened. Asking is enough. "Anyone selling Coins?" is a bannable message.

6.4 Poker is the one place Coins can move between players, and we watch it. A pot is the only route by which your Coins can end up in someone else's balance, which is exactly why chip-dumping is the scheme we look for. We can see the net Coin flow between any two players who have shared a table. A large, lopsided, one-way flow is what chip-dumping looks like from where we sit, and we go looking for it. Do not assume a private arrangement is invisible.

6.5 This is not a technicality and it is not us being precious. Coins having no cash value is the entire reason Ganbate is a game and not gambling. A player who trades Coins for money is not just breaking a rule — they are attacking the thing that lets everyone else play. We treat it that way.

Buying Coins, refunds, and chargebacks

6.6 If something goes wrong with a purchase, email [email protected] first. Almost everything is fixable that way.

6.7 The refund rule. This is the rule, in the same words it is stated everywhere else on Ganbate:

A Coin purchase is refundable only if ALL of the following are true — (a) the request is made within 14 days of purchase, (b) NO wagers/bets have been placed on the account since that purchase, and (c) the purchased Coins remain unspent in the balance. Otherwise the purchase is FINAL and non-refundable. Refunds reverse the Coins. Chargebacks result in account termination and forfeiture of Coins.

All three conditions, every time. Buying a cosmetic counts as spending the Coins, and one bet of any size in any game ends condition (b). The full rule, with worked examples, is in our Virtual Currency & Purchase Terms.

6.8 Chargebacks. A chargeback is a claim to your bank or card issuer that a charge was unauthorised or improper. Reversing a purchase you asked for, received, and possibly already played is not that. Chargebacks result in account termination and forfeiture of Coins.

6.9 What clause 6.8 does not do. It does not stop you from exercising a legal right, and we will not treat you as a rule-breaker for exercising one:

If a charge on your card genuinely was not made by you, tell your bank — that is what the mechanism exists for.
If consumer law where you live gives you a refund or a right of withdrawal — for example, the 14-day right of withdrawal for consumers in the EU, EEA, and UK — that right stands. Using it is not a chargeback: email us and we will handle it. Our Virtual Currency & Purchase Terms explain how.
Nothing in these Guidelines removes a statutory right you cannot waive.

7. No spam, advertising, or promotion

7.1 No advertising. Do not promote products, services, businesses, streams, channels, or yourself.

7.2 No third-party referral or affiliate links, codes, or invitations. Yours or anyone else's. Ganbate has its own referral programme — your code lives on your wallet page, and that is where you share it from. Posting a Ganbate referral code or link in chat is spam, and rule 7.4 applies to it.

7.3 No links to, or promotion of, other gambling or casino sites — real-money or otherwise. This includes "come play at…", codes, drops, giveaways, and any variant of it.

7.4 No flooding, repeat-posting, copy-pasting the same message, ASCII art walls, keyboard mashing, or otherwise burying the room.

7.5 A warning about links. Links in chat are defanged: when a message contains something that looks like a URL, we render it as inert text rather than as something you can tap or click. It is deliberately over-inclusive, so an ordinary filename may occasionally be shown that way too — we would rather break a harmless string than hand you a working scam link. This is not a safety judgement about the link: nothing has been checked, and a defanged URL retyped by hand is exactly as dangerous as it ever was. Any URL you see in chat was typed by a player. Do not go to them. Report them and move on.

7.6 No scams, phishing, fake giveaways, "free Coins" schemes, or attempts to get someone's password, one-time code, or account access. We will never ask you for your password or a one-time code in chat.

7.7 Ganbate itself shows ads. That does not entitle you to. We run Google ads, including rewarded ads that pay you Coins for watching them. That is us, disclosed in our Privacy Policy and Cookie Policy, which also explain how ad personalisation works and what your choices are. Rule 7.1 governs what players may post in chat, and it is not softened by the fact that we carry advertising of our own.

8. No impersonation

8.1 Do not pretend to be Ganbate staff, an admin, a moderator, or support. We do not conduct support in the public chat room. If someone in chat claims to be staff and asks you for anything, they are lying — report them.

8.2 Do not impersonate another player, a real person, or an organisation, and do not pick a username or flair designed to be mistaken for one.

9. No cheating or exploiting

9.1 Do not use bots, scripts, automation, or any tool that plays for you or interacts with our systems outside the normal use of the site.

9.2 Do not exploit bugs. If you find one, report it to [email protected]. Quietly farming a bug is not clever, and Coins obtained that way are not yours to keep. An account used to exploit a bug can be suspended or terminated, and a terminated account forfeits its entire Coin balance.

9.3 Do not post exploits, cheats, or "here's how to break X" in chat, and do not organise others to do it.

9.4 Do not collude with other players in poker or any multiplayer game. See clause 6.2.

9.5 Do not farm the rewarded ads. You can earn Coins by watching a rewarded ad. Faking, replaying, scripting, or otherwise manufacturing ad-reward credits — by any means other than actually watching the ad the way the app serves it — is an exploit under clause 9.2 and is treated the same way.

9.6 Every seat at a live poker table is a real player. We run house bots only in development and testing; they are gated off in production and are never cast at a live table. Clause 9.1 still forbids you from automating play, on any table. If we ever seat bots at live tables, they will carry a BOT badge and -bot usernames, and this clause will say so before they do.

9.7 Every game here is provably fair. Check a result instead of accusing.

Before you play, we publish a hash of the server seed. We are committed to that seed and cannot change it afterwards.
In the games you play on your own — dice, limbo, mines, blackjack, plinko, keno, and the rest — the client seed is yours to set, and rotating your seed pair reveals the server seed that was in use. Check the revealed seed against the hash we published before you played.
In the shared games — crash and poker — the round or the hand has its own server seed, so you do not set it and you do not need to. The seed is revealed when the round crashes or the hand ends and comes back to you with the result, so you can verify it straight away. In poker you also get the client seed and the hand number with it.
The verifier at /verify runs entirely in your browser and needs no login. Nothing is sent to us when you use it — which is the point. /fairness explains how the whole scheme works.
Your own bet history is at /bets, and you need to be signed in to see it. Every bet you have placed is listed there with the inputs a check needs: the game, the client seed, the committed server-seed hash, and the nonce. The server seed itself appears only once that seed pair has been rotated — revealing it is what rotation is for — so a bet placed on your current seed pair shows its hash now and its seed after you rotate.
If you think a result was wrong, verify it, then tell us. Do not post accusations of rigging that you have not checked. The maths is public. Check it.

10. Do not encourage problem gambling

10.1 Ganbate is entertainment, not income. Nobody gets rich here, because there is nothing to win. Do not pretend otherwise.

10.2 Do not pressure, dare, goad, or "tilt" another player into betting more, chasing losses, or buying Coins. Do not mock someone for stopping, for setting a limit, or for self-excluding.

10.3 Do not sell, share, or promote betting systems, "strategies", or predictions as ways to beat the house.

10.4 If a player says they have a problem, do not bait them. Point them at /responsible-play (you need to be signed in to open it), where any player can set a rolling 24-hour loss limit or self-exclude for 24 hours, 7 days, 30 days, or permanently.

10.5 Note on self-exclusion and chat. Self-exclusion stops you wagering and stops you buying Coins. It does not log you out and it does not remove you from chat. If you want to be away from chat too, email [email protected] and we can mute or lock the account for you.

11. Limits that apply automatically

These are enforced by the software, for everyone, all the time:

11.1 Messages are capped at 200 characters. Blank messages are rejected.

11.2 You can send one message every 2 seconds. Faster than that and it is refused.

11.3 Chat is text only. There is no image upload, no file attachment, no embed, and no way to attach Coins to a message. There is no tipping and no Coin transfer — by design (see clause 6).

11.4 The chat feed shows the last 50 messages in a room. Older messages scroll out of the feed. They are not deleted (see clause 2.3) — they are simply no longer displayed.

12. What happens when you break these Guidelines

12.1 We can take any of the following actions, in any order, at our discretion. Serious breaches — anything in clause 5, and anything in clause 6 — skip straight to the end of the list.

Message removal. We take the message out of the feed. We keep an internal record of it (clause 2.5).
Chat mute. You keep playing but cannot post. A mute can be for a set period or indefinite, and we record a reason. A mute does not stop you playing or logging in.
Account lock. You are locked out of the account for a set period, or until we lift it.
Forced logout. We revoke all your active sessions.
Permanent ban and account termination. We lock the account permanently and revoke every session and token immediately. The account is then marked for deletion, with a 7-day grace period in which to appeal (clause 14). After that, the personal information on the account is anonymised — in practice about two weeks after the ban, not on the seventh day. What is anonymised, what is erased, and when, is described in our Privacy Policy, which is also straight with you about where that machinery is currently unreliable. Your Coins go with the account: they are forfeited and are not refunded. Coins have no cash value, so there is nothing to pay back.

12.2 We may also report conduct to law enforcement where the law requires it or where someone is in danger.

12.3 How moderation actually works — be honest with yourself about this. We do not run an automatic profanity or slur filter, and we do not automatically block links. Moderation on Ganbate is done by people, after the fact. That means two things. First: something vile can sit in chat for a while before we see it — that does not make it allowed. Second: we depend on you reporting it. A room stays clean because the people in it refuse to host that, not because a filter caught it.

12.4 We are not obliged to warn you before we act, and we do not action a report just because it was made — nor ignore one just because it was made by someone unpopular. But if we take an action against your account, you can ask us why, and we will tell you. You get it in writing, and we will say which rule the decision turned on. That is what the Complaints page is for, and appealing is clause 14 below. Where the law where you live gives you a right to a reasoned decision, to a formal complaint route, or to an appeal, that right is not affected by this clause.

13. How to report

13.1 Every message in chat has a report button. Use it on the message itself — that is the fastest way to flag one, and it puts the message straight in front of a moderator with the reason you gave. Reporting the same message twice does nothing extra; one report from you is counted once. For anything the button does not cover — a player, a username, a pattern across many messages, or a scam you saw somewhere else — use one of these:

Email — the fastest way for anything urgent: [email protected]
Logged in: open support chat at /support and tell us there. It is a private, one-to-one thread — nobody else in chat can see it.
Not logged in, or reporting an account you can't access: use the contact form at /contact.

13.2 Include the username, roughly when it happened, which room (global, or the game), and what was said. A screenshot helps. Quote the message rather than describing it.

13.3 We are not going to promise you a response time, because there is nobody here to keep it. Ganbate is run by one person, and that person reads the reports. Every report is read and we reply as soon as we can, but it may take days. We would rather tell you that than publish a target we would miss. Anything involving a threat, a minor, or sexual content involving a minor is prioritised over everything else.

13.4 There is no way to block, hide, or ignore another player from your own chat view. That feature does not exist. If someone is targeting you, report them — do not try to handle it in the room.

13.5 Do not file false or malicious reports. Weaponising the report channel against another player is itself a breach of these Guidelines.

14. Appeals

14.1 If you think we got it wrong, email [email protected] from the email address on the account. Say what action was taken and why you think it was a mistake.

14.2 Appeal within 7 days — the grace period in clause 12.1. That is the window the system can actually honour, which is why it is the window we offer: once it expires the account is anonymised, and no appeal after that can put it back. A human will look at it.

14.3 We will review it in good faith. We will not necessarily reverse it, and our decision is final, subject to clause 12.4.

14.4 The seven days are the ones that matter. A permanent ban starts a 7-day grace period. Appeal inside it. When it expires the account is marked deleted, and the personal information on it is anonymised shortly afterwards — about two weeks after the ban, in practice. Once that has happened we cannot bring the account back. Neither the account nor the Coins can be restored. Our Privacy Policy describes what is anonymised and what is erased.

14.5 Do not evade a ban or a mute by making a new account. Ban evasion is itself grounds for permanent termination of every account involved.

15. Changes to these Guidelines

15.1 We may update these Guidelines at any time. When we do, we will change the "Last updated" date at the top and post the new version here.

15.2 If a change is significant, we will make a reasonable effort to tell you — for example, with a notice in the app.

15.3 Continuing to use Ganbate after a change means you accept the updated Guidelines.

16. Contact

Ganbate is operated by Abraham Ahn, a sole proprietorship (not a corporation and not an LLC).

Email (support, reports, appeals, and everything else): [email protected]
Post: Abraham Ahn, 5013 S Louise Ave, Unit #972, Sioux Falls, SD 57108, USA

These Guidelines are governed by the laws of the State of California, USA, and form part of our Terms of Service. How disputes are resolved — including any agreement to arbitrate, any class-action waiver, and the choice of venue — is governed by the dispute-resolution section of the Terms of Service, not by this document.

Read these Guidelines alongside the Terms of Service, the Privacy Policy, the Cookie Policy, the Virtual Currency & Purchase Terms, the Provably Fair page, the Complaints page, and the Disclaimer. Every one of those is public: you can read them signed out. The Responsible Play page is the exception — it holds your own limits and self-exclusion controls, so it asks you to sign in first.